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Accessibility Statement

The Toll House Hotel (sometimes hereinafter referred to as “Hotel”, “we”, “us”, or “our”) welcomes all guests. We are dedicated to providing exceptional service, from reservation to check-out. 

Digital Accessibility Compliance Guidelines and Goals 

We strive to offer an excellent user experience for visitors using any type of assistive technology to access the website. Our website accessibility standards are based on the WCAG 2.1 (Web Content Accessibility Guidelines 2.1) level A + AA success criteria. 

We also follow the World Wide Web Consortium (W3C) Web Accessibility Initiative (WAI) guidelines, which are in line with our philosophy of promoting usability for people of all abilities. 

In addition, we actively work to maintain, assess and improve the usability and accessibility of our website through engagement of experts and regular testing of our digital accessibility.  

Continuous Digital Monitoring 

Using mainstream, developer-supported accessibility monitoring tools and assistive technology, our site undergoes real time monitoring and multiple scans per day to detect any accessibility errors that may arise due to the addition of updated content or website code. 

Our team of accessibility experts manually investigates each error that may appear and applies an appropriate remedy in order to ensure the site’s functionality is available to the most diverse range of users possible. Data results of scans are recorded in long-term logs so that we are able to access a snapshot of the accessibility score of the website at any given time. 

We welcome feedback  

If you experience any difficulty accessing or navigating our websites or have any  accessibility-related questions or comments, we are listening. Please contact us at with a description of the issue you encountered and your contact information. You are also welcome to call us at 408-395-7070 for assistance 24 hours a day, 7 days a week. or email. Additionally, we invite you to contact Robert Hendricks at or 408-395-7070.

The Toll House Hotel website may contain material from social media sites such as Facebook and Youtube, which are used to share additional content about our property, facilities and services. We invite you to review accessibility information and guidance directly from Facebook, Youtube, Twitter and Instagram.  

Accessible Features and Amenities 

The Toll House Hotel is compliant with the ADA (Department of Justice ADA Title III Regulation 28 CFR Part 36, 1991). We welcome guests of all abilities. Our property descriptions aim to allow any visitor to make an informed decision on whether the hotel is an appropriate choice for their needs.  

Property features

Accessible public entrance.  

Accessible lobby and registration desk on the first floor. 

Accessible route from the public entrance and rooms to the registration area.

Accessible elevators. Two elevators service the parking garage (G) and three additional landings, including the lobby floor.   

Accessible route to the elevator from the public entrance, registration desk and rooms. 

Accessible emergency exit. 

Two accessible public restrooms.   

Accessible parking garage. 

Accessible route from parking garage to the main entrance. 

Space to accommodate accessible vehicles. 

Accessible transportation with advance notice.

TTY for guest use.

Visual and audible alarms for smoke, fire and emergency. 

Guest room televisions have closed captioning or closed captioning decoders are provided.

Service animals are welcome at the Toll House Hotel.    

Accessible food and beverage outlet: 

Verge Restaurant and Lounge

Accessible route to food and beverage outlet from the public entrance and rooms. Restaurant and Lounge is accessible from upper parking lot or main lobby elevator.

Accessible meeting and event facilities: 

PDR, Summit Ballroom, Capitola Room, Santa Cruz Room. 

Meeting rooms are accessible via the Santa Cruz Elevator or ramp adjacent to the hotel lobby.

Accessible route to accessible meeting and event facilities from the public entrance and rooms.   

Accessible business center. 

Accessible route to business center from the public entrance and rooms.  

Fitness Center with entrance door width of 36”. 

Accessible route to exercise facilities from the public entrance and rooms.  

Accessible Courtyard and Skydeck. 

Accessible route to Courtyard and Skydeck from the public entrance and rooms. Courtyard is accessible via the Santa Cruz Elevator or ramp adjacent to the hotel lobby.

Accessible guest rooms 

Accessible rooms at Toll House Hotel have the following features and measurements to ensure accessibility:

Accessible room entrance doors and bathroom doors that provide at least 32 inches of clearance.
At least 30 inches of width on the side of the bed to allow for wheelchair access and transfer.
Desks, if present, that are at least 30 inches wide and run at least 17 inches deep.
Toilet seats with heights of 17-19 inches and grab bars to facilitate transfer.
Bathroom sinks that provide knee clearance of at least 30 inches wide, 27 inches tall and 17 inches deep. All of the under-sink plumbing is wrapped.
Bathroom mirrors with the lowest reflective edge at no more than 40 inches high.
Accessible bathing features - transfer, standard roll-in, or alternate roll-in shower or accessible tub - with grab bars and a detachable hand-held shower wand.
Please see individual room descriptions for details. We are also available 24/7 at 408-395-7070 to provide more information.

Deluxe King ADA with Roll-in Shower
One king bed
Roll in shower with bench and handheld shower head 
Raised toilet with grab bars, accessible sink and doorbell 

Double Queen ADA Room
Two queen beds
ADA Tub with grab bars 
Raised toilet and grab bars, doorbell 

Junior Suite ADA
One queen bed
ADA Tub with grab bars
Raised toilet and grab bars, doorbell 

Click here to visit our rooms page. 

Accessible route from public entrance and registration area to accessible rooms.

Please note that Standard Rooms may not have accessible features. 

From a digitally-accessible website to complete descriptions of all onsite amenities and features, we wish to provide a positive experience from start to finish. Please note that this accessibility statement applies to all content on the Toll House Hotel website.

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